Refund Policy

If you are not happy with your purchase and wish to return an item you have all rights to do so.

Please contact us at: support@noisyguard.com within 30 days from receiving your order.

Provide us with your order number as well as the reason for your return. Our customer service will review the return request and will send further instructions if the return is approved.

Returned items must be unused, in the same condition that we sent it to you, and must include all accessories, manuals and documentation. Noisy Guard reserves the right to deny return from justifiable reasons, in particular when the returned item does not meet conditions specified above or there is a suspicion that the item have been used or the Client abuses its right to refund.

* Noisy Guard does not cover the shipping cost for returned products. Any shipping fee has to be paid by the customer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@noisyguard.com .