FAQ
SHIPPING & CUSTOMS
How long will it take to deliver my parcel?
This strongly depends on the place where you live and which shipping method you choose. Please see our shipping page for more information.
The shipment I received did not include all the items I ordered.
Since we have several warehouse locations, if you order more than one type of products, they may be delivered in several separate packages and not on the same day. Therefore, we ask for your patience. In this situation, you should always receive a separate information message from us for each shipment, as each shipment has a different tracking number.
My parcel hasn't arrived yet!
Don't worry. Your parcel is on its way for sure! If you haven't received the parcel after 20 days from placing the order, please contact us. Our Customer Service team will be able to check the status of your order.
My tracking number is not working.
You will get your shipping number with the third notification from us and it should work right away. If it does not, wait one day. If that still doesn't help then contact our Customer Service team.
How can I check the status of my order?
You will receive an email notification with up-to-date information on the status of your order. In the third notification you will also get a tracking number. You can track your package here.
I have received a delivery confirmation, but I don't have the parcel.
Please double-check with your neighbours and people you share home with, maybe someone has collected if for you. Alternatively please contact your local post office / courier to find the package. If that doesn't help, please contact us.
Do you ship worldwide?
Not yet.
I messed up my shipping address, what should I do?
Reach out to us at support@noisyguard.com immediately regarding the error. Please provide your email, full name and correct shipping address, we will update the shipping details for you. Please note, that once the parcel is shipped out we are not able to make any changes.
Can I use a PO Box or APO/FPO military address?
For now, our shipping partners are unable to ship orders to PO Boxes or APO/FPO military addresses.
Can I be charged with import duties?
Your order may be subject to import duties and taxes. Tax fees may vary depending on the country/state the order is shipped to. Each country/state has its own threshold after which taxes will be applied. You should contact your customs office for specifics.
The store cannot control and is not responsible for any duties/taxes applied to your package and will not cover any additional charges for customs clearance. Please note, that in rare occasions, customs agents may delay delivery of some packages.
GENERAL
The device is not working
Contact us at support@noisyguard.com. We will try to help you with the installation or if it turns out to be a manufacturing defect we will replace the product
How can I contact support?
You can simply email us at support@noisyguard.com, or by filling out contact form over here.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard) supported by Stripe, Apple Pay and PayPal payments
RETURNS & REFUNDS
I have changed my mind, can I cancel the order?
Yes, you have the right to cancel the order within 24 hours from placing it. If the parcel is shipped out already, you would need to wait until it arrives and send it back to us for a refund.
I don’t like my item, can I return it?
If you are not happy with your purchase and wish to return an item, you have all rights to do so. For more information go to refund policy here.
My item arrived damaged/incorrect. Can I return it?
Damaged or incorrect items can be exchanged or refunded. Please email support@noisyguard.com, to get a new item or a full refund. In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
How long does it take to get a refund?
Refunds might take up to 14 working days, depending on the payment method you used.